1. [Home](/) 2. FAQ # Frequently asked questions Answers to what homeowners and building managers in Warren County ask us most often. ## Services How often should my furnace and air conditioner be serviced? Once a year for each is the usual guidance: the AC in spring and the furnace in fall. Our maintenance plans follow that schedule, with a spring AC visit and a fall furnace visit. We offer 1, 2 and 3 year plans. Is it better to repair or replace an old furnace or AC unit? A repair usually makes sense when the system is fairly young and the problem is a single part. Replacement is worth a look when the unit is old, breaks down repeatedly or struggles to keep the house comfortable. We will explain what we find so you can decide, and we can also tell you if an upgrade is likely to be needed soon so you can plan for it. Is a heat pump a good fit for a home in this climate? Heat pumps can heat and cool a home in southwest Ohio, and many homeowners use them for both. On the coldest days some systems rely on backup heat, so the right setup depends on your house and ductwork. Call us and we will go over your home and your options. Why is my AC running but not cooling the house? Start with the basics: a dirty filter, closed vents or a dirty outdoor unit can all cut cooling. If you see ice on the indoor coil or lines, turn the system off so it can thaw. If the house still does not cool, call us. We repair all brands and models of central air systems. What can help with dust, allergies or humidity in my home? Regular filter changes are the first step, and clean ducts help keep dust from circulating. In dry winter months a humidifier adds moisture to the air. We install humidifiers and clean ducts, so we can look at what fits your home. What do your maintenance plans include? We offer Basic (1 year), Standard (2 year) and Platinum (3 year) plans. Basic includes one visit per year in spring or fall. Standard and Platinum include two visits per year, a spring AC visit and a fall furnace visit. Call us for current plan details and pricing. Can a ductless mini-split cool a sun room or media room? Yes. A ductless mini-split can cool a sun room, a media room or several rooms without adding ductwork. We install Lennox mini-split air conditioners. Call us to talk through the space you want to cool. ## Company Do you work on both homes and businesses? Yes. We serve residential customers and also work on light commercial and multi-family buildings. Gary managed both commercial and residential units before he bought the company in 2005. Do you repair brands you do not sell, and are your technicians certified? We repair all brands and models of central air systems, even though we are a Premier Lennox Dealer. Our technicians are NATE certified. ## Area Which towns do you serve? We are based in Lebanon and serve Maineville, Mason, Morrow, Waynesville, Franklin, Springboro and Monroe, along with the wider Cincinnati area in Warren, Butler and Hamilton counties. If your town is not listed, call us and we will tell you if we can get to you. ## Scheduling How do I schedule service or request a quote? Call us at (513) 932-7200, email [info@comfort-solutions.net](mailto:info@comfort-solutions.net), or fill out the quote form on our contact page. Tell us what system you have and what it is doing, and we will follow up with next steps. Do you offer emergency service? Yes, we offer 24/7 emergency service. If your furnace quits in winter or your AC stops in summer heat, call (513) 932-7200. ## Call (513) 932-7200 or send a quote request, and we will go over your system with you. [Get a quote](/contact/) [Call (513) 932-7200](tel:+15139327200) --- **Comfort Solutions** · 118 W Main St Suite B, Lebanon, OH 45036 · (513) 932-7200 · info@comfort-solutions.net [Get a quote](/contact/) · [Services](/services/) · [Guides](/guides/) · [FAQ](/faq/)